GENERAL TERMS AND CONDITIONS FOR THE USE OF THE SERVICES AND PRODUCTS OF pureo.bio
I. General provisions
These general terms and conditions govern the relationships between PUREO.BIO and the users of the services and products it offers. " PUREO.BIO " with the web address www.pureo.bio is a trademark of PUREO.BIO Ltd. The site is accessible to all users who wish to use its services and have acknowledged and agreed to these General Terms and Conditions. By visiting www.pureo.bio and using the services and products of PUREO.BIO the client automatically declares that they are familiar with these general terms and conditions and accepts them unconditionally. PUREO.BIO reserves the right to unilaterally change and supplement these general terms and conditions, with changes to be published at www.pureo.bio, for which the client should monitor.
II. Conditions for Using the Services and Products
PUREO.BIO offers variety of food products. It is necessary for the child, for whom the order is made, to be introduced to all ingredients of the food items ordered. Customers can familiarize themselves with the composition of the various purees and dishes at www.pureo.bio, where the dishes and their ingredients are published. It is the user's (client's) responsibility to monitor the ingerdients and to assess whether they are suitable for the child, for whom the order is made, taking into account whether the respective ingredients have been introduced into their diet.
III. Order / request
To place an order with PUREO.BIO, you need to fill out an online request at the web address www.pureo.bio, through which you provide us with the necessary information to fulfill your order. Once your request has been processed, you will receive a confirmation email.
Accepting orders:
Next business day orders are accepted until 2:30 p.m. on the previous business day.
Orders for Monday are accepted until the previous Friday by 2:30 p.m.
IV. Prices
The prices announced on the website are final with VAT included.
In case of unforeseen circumstances, PUREO.BIO Ltd. reserves the right to change the menu without notice.
V. Payment
You can pay for your order with a card on the site during the order. Orders for the country must be paid through the site.*
Orders for Sofia can alternatively be paid in cash upon delivery by our employee.
*Important – Your order will be confirmed upon receipt of payment in our system.
VI. Delivery
Pick-up on site from our workshop at ul. Amsterdam 7, Kv. Druzhba - Sofia:
- every day between 8:00 and 17:00
- Pre-order via website or phone
- delivery price: 0 BGN
Delivery for the city of Amsterdam. Sofia
- every working day
- in case of order till 14:00 we deliver on the next working day
- for orders after 14:00 we deliver the next working day
- delivery price: 3 BGN
Delivery for the city of Plovdiv. Plovdiv
- every working day
- for orders placed before 12:00 we deliver the next working day
- for orders after 12:00 we deliver the next working day
- delivery price: 4 BGN
Delivery to other cities - from September with courier company Speedy.
Delivery price is BGN 3 per day to an address in Sofia. Orders over BGN 80 are delivered free of charge.
The customer undertakes to be at the delivery address or to ensure the presence of his representative, on the day of delivery, to which the order is to be delivered.
The client is obliged to be at the delivery address or to ensure the presence of their representative on the day of delivery to receive the order.
If the client has not provided conditions for delivery/handing over of the ordered food (the client is not at the delivery address, the client does not respond to the provided contact phone, the client does not respond at the specified residence for delivery, etc.), the same is destroyed in compliance with the provisions of the control authorities. In case the client wishes the food to be delivered to a porter, an unauthorized store, or another third party, Pureo.bio is not responsible for the storage of the food after delivery.
Delivery to the client's address is performed for the following districts in Sofia: B-19, Banishora, Beli Brezi, Boyana, Bunker, Vitosha, Geo Milev, Gorna Banya, Gotse Delchev, Dianabad, Dragalevtsi, Zona B-5, Zona B-5-3, Ivan Vazov, Izgrev, Iztok, Knyazhevo, Krasno Selo, Kriva Reka, Krastova Vada, Lagera, Lozenets, Malinova Dolina, Manastirski Livadi, Mladost 1, Mladost 2, Mladost 4, Oborishte, Ovcha Kupel, Pavlovo, Reduta, Sveta Troitsa, Serdika, Simeonovo, Slatina, Sofia Park, Strelbishte, Studentski Grad, Hipodruma, Hladilnika, Center, Yuzhen Park, Druzhba 1, Druzhba 2, Nadezhda, Gorublyane, Abdovitsa. Delivery for Banishora, zh.k. Gradina, zh.k. Zoo, zh.k. Nadezhda, Zona B-18, Zona B-19, Zona B-5, Zona B-5-3, Knyazhevo, Malinova Dolina, Ovcha Kupel, Triaditsa and Fondovi Zhilishta is carried out in the range 12:00 – 13:00 from Monday to Friday. Residents of areas not listed in these General Terms and Conditions who wish to place an order should contact PUREO.BIO at phone number 0700 50 115 on working days between 09:00 and 17:00 to clarify the possibility of delivery.
The price of delivery outside Sofia is determined by the Speedy tariff. Added to it is the price of a thermal box with a cooler for safe storage and transportation.
Speedy delivery is not sent on Fridays to avoid the risk of a weekend stay at the courier's office.
The customer undertakes to collect his order from the courier's office as early as possible the next day or arrange for a person to accept it if the delivery is sent to an address.
VII. Food Storage
The delivered food from Pureo.bio has an expiration date indicated on the label of each package.
The food must be stored in a refrigerator up to + 4 degrees.
Pureo.bio is not responsible if the client's actions contribute to the spoilage of the food and the consequences thereof.
VIII. Refund of Paid Amounts
Pureo.bio refunds the remaining amount for an order made under the following conditions and circumstances and after the express request of the customer:
Postpone/stop delivery of an order already placed if it has not already been handed over to a courier for delivery.
In the event that the customer has not notified us of suspension/postponement of the delivery and it has been sent but not accepted by him, the amount of the unaccepted order is not refunded.
In the event that the order was sent with Speedy, but the customer did not look for it in the office the next day or did not provide a person to receive it at the address, the amount paid for the delivery is not refunded.
Refunds are made up to 14 (fourteen) working days from the receipt of a written notification by the client to the bank account specified by the client
IX. Final Provisions
In case of non-compliance with the present general conditions, children's kitchen PUREO.BIO Ltd. reserves the right not to accept, not to deliver or to terminate deliveries to the given customer.
More information about us can be found at the web address www.pureo.bio or by contacting us on 0700 50 115 on working days between 09:00 and 17:00.